Hotel Playa Los Arcos Frequently Asked Questions

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If you do not receive a confirmation e-mail after booking online, please contact Hotel Playa Los Arcos at MEX 800 327 7700, USA 1 800 648 2403 Monday to Sunday from 09:00 to 18:00.

There is no problem if you arrive before check-in time. You can store your luggage in a luggage room and enjoy the facilities at Hotel Playa Los Arcos while you wait for your room to be ready.

Late check-out at Playa Los Arcos is subject to availability and additional charges

NO, Playa Los Arcos does not accept Credit/Debit card payment from persons other than the card holder.

You can pay for a reservation at Hotel Playa Los Arcos by cash (US Dollar and Mexican peso) and by Credit and Debit card (Visa, MasterCard, American Express)

If you made your reservation through www.playalosarcos.com or the call center, you can cancel or modify your reservation up to 7 days prior the day of arrival without penalty. Out of this period a penalty corresponding to 100% of the value of the deposit made applies. If the reservation was made through a Tour Operator or Travel Agency, please contact them so they can assist you according to their policies.

To cancel a reservation at Hotel Playa Los Arcos made through the Web or call center of the Hotel, you must access the link present in your confirmation. If is it outside the establisher cancellation period, a penalty corresponding to 100% of the value of the deposit made will be applied.

Once you have cancelled your booking you will received a refund within 7-14 working days.