Playa Los Arcos Resort Hotel Policies

We appreciate your visit to Puerto Vallarta and in particular your stay at Playa Los Arcos Hotel Beach Resort & Spa. As with any other hotel, we have regulations to make your experience more safe and enjoyable. If you have further questions, please do not hesitate to contact us for more information. 

  • The hotel room must be paid at the time of arrival; in case you want to extend your stay, you must inform reception (subject to availability). The reception will issue a payment receipt. If you need an invoice, please request it before leaving. 

  • Room check-in time is from 3:00 p.m.
    Check-out time is 12:00 p.m.
    All Departures after 12:00 p.m. will be considered as late departure and permitted an extra night will be charged.

  • The room features an electronic safe for your valuables. But the hotel is not responsible for any loss of your valuables. 

  • The electricity in your room is 110 to 120 volts; it is prohibited to use equipment other than this type of connection and overload the lines. 

  • This hotel has civil liability insurance in compliance with the provisions of the Official Mexican Standard NOM-07-TUR-2002. 

  • Damage caused by guests to the building, furniture and decorations will be billed to their account. 

  • The services of the spa, medical care and childcare services are provided by a third party and will have an additional cost. 

  • No pets are allowed in the rooms. 

  • Scandals are prohibited on the premises of the hotel. 

  • Rooms can only be used by guests who are duly registered.

  • Hotel Guest are not permitted to have visitors in their room.

  • It is prohibited to hang your clothes on the doors, windows and railings of the balconies. 

  • It is prohibited to have glass containers in the swimming pools. 

  • It is prohibited to consume food and beverages in the areas of the pools, restaurant and bar that were not purchased in our restaurants or boutiques.  

  • It is prohibited to take towels from the rooms. There is a beachfront area that provides this service from 10:00 a.m. to 6:00 p.m. 

  • Please be advised that the hotel is 100% smoke-free. According to the NO SMOKING LAW, it is strictly forbidden to smoke on the premises. 

  • The hotel reserves the right to refuse admission to visitors in the rooms. 

  • For your safety and protection, keep the door and windows locked when leaving your room. When you are inside, identify all persons before letting them into your room.