Playa Los Arcos Hotel Policies

We appreciate your visit to Puerto Vallarta and in particular your stay at Playa Los Arcos Hotel Beach Resort & Spa. As with any other hotel, we have regulations to make your experience more safe and enjoyable. If you have further questions, please do not hesitate to contact us for more information.


  • The hotel room must be paid at the time of arrival; in case you want to extend your stay, you must inform reception (subject to availability). The reception will issue a payment receipt. If you need an invoice, please request it before leaving.
  • Check-in: The rooms are available at 3:00 p.m.
  • Check-out: You must leave the room before 12:00 p.m.
  • There is a charge for late checkout.
  • The room features an electronic safe for your valuables. But the hotel is not responsible for any loss of your valuables.
  • The electricity in your room is 110 to 120 volts; it is prohibited to use equipment other than this type of connection and overload the lines.
  • This hotel has civil liability insurance in compliance with the provisions of the Official Mexican Standard NOM-07-TUR-2002.
  • Damage caused by guests to the building, furniture and decorations will be billed to their account.
  • The services of the spa, medical care and childcare services are provided by a third party and will have an additional cost.
  • No pets are allowed in the rooms.
  • Scandals are prohibited on the premises of the hotel.
  • It is prohibited to hang your clothes on the doors, windows and railings of the balconies.
  • It is prohibited to have glass containers in the swimming pools.
  • It is prohibited to consume food and beverages in the areas of the pools, restaurant and bar that were not purchased in our restaurants or boutiques.
  • It is prohibited to take towels from the rooms. There is a beachfront area that provides this service from 10:00 a.m. to 6:00 p.m.
  • Please be advised that the hotel is 100% smoke-free. According to the NO SMOKING LAW, it is strictly forbidden to smoke on the premises.
  • The hotel reserves the right to refuse admission to visitors in the rooms.
  • For your safety and protection, keep the door and windows locked when leaving your room. When you are inside, identify all persons before letting them into your room.

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Olas Altas # 380 Col. Emiliano Zapata 
Puerto Vallarta, Jalisco, Mexico 
Local:  01-(322)-226-7100 
USA:  01 (800) 648-2403
CAN:  (888) 729-9590
MEX:  01 (800) 327-7700
Email:  ​ 

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